Tel: 0843 2895581
Member of the British parking Association

Conflict Management

Civil Enforcement Officer’s duties and their impact on the motorists can potentially lead to conflict. This may be in the form of verbal abuse or assault this module is designed to equip the Parking Attendant with skills to minimise conflict and therefore prevent injury.

Audience:

Civil Enforcement Officers, Supervisors,
Parking shop
Administration staff and Managers.
Course Numbers:
 Minimum 1 and Maximum 20
Learning Outcomes:

* Awareness Conflict
* Recognising escalation
* Reduced assaults
 
Contents:

* Introduction
* Impact of Conflict
* Steps in Handling Conflict
* Attitudes when Handling Conflict
* A Submissive Person
* An Assertive Person
* Skills and qualities in handling Conflict
* Rapport
* Acknowledge Techniques
* Questions
* Listening
* Resolving the Conflict
* Reach a solution and/or settlement
* Your Safety
* Preventing Conflict
Duration:
 1 day
Trainer:
 Pass Consultant Qualified trainer

Civil Enforcement Officer Training