Tel: 0843 2895581
Member of the British parking Association

Notice Processing - Supervisory Training Package

This course has been designed primarily for the notice processing Supervisory staff that manage at team and deal with all correspondence and challenges to penalty charge notice. This course provides the necessary skills required to fulfil a multitude of tasks that involve intense knowledge of processing and also knowledge of parking enforcement.

Audience:

Parking Office Supervisors/ Team Leaders
Course Numbers:
 Minimum 1 and Maximum 10
Learning Outcomes:

* Principles of Immobilisation and removal
* Health and Safety
* Understanding legal requirements
 
Contents:

* Telephone Customer Service
* Introduction to parking
* Stages of notice processing
* Challenges, representations and appeals
* Post and mail
* Processing payments
* Letter writing
* Data protection act
* Understanding evidence
* Tickets, permits & evidence
* Road Traffic Act 2004
* General Terms and Definitions
* Health and Safety
*Manual Handling
*Working Safely
*Highway Safety
*Recognise and deal with confrontation
*Supervisory/Team leading course
Duration:
 3 day
Trainer:
 Pass Consultant Qualified trainer

Civil Enforcement Officer Training