Tel: 0843 2895581
Member of the British parking Association

Telephone Customer Care

The English tourism Council and the Regional Tourist boards, together with many other organisations, are committed to enhancing improving telephone customer service. The training adopts a practical approach to improving telephone techniques.


Audience:

Telephone Operatives
Course Numbers:
 Minimum 1 and Maximum 20
Learning Outcomes:

* Better telephone communication
* telephone customer service
* Building client relationship
 
Contents:

* Listening
* Questioning
* Voice control
* Preparation
* Dealing with difficult callers
* Handling complaints
Duration:
 Half day
Trainer:
 Pass Consultant Qualified trainer

Civil Enforcement Officer Training