Tel: 0843 2895581

Disability & Awareness – Welcome Line

The English tourism Council and the Regional Tourist boards, together with many other organisations, are committed to enhancing improving telephone customer service. The training adopts a practical approach to improving telephone techniques.

 

Audience:
All employees
Course Numbers:
Minimum 1 and Maximum 20
Learning Outcomes:
* Better telephone communication
* telephone customer service
* Building client relationship
Contents:
* Listening
* Questioning
* Voice control
* Preparation
* Dealing with difficult callers
* Handling complaints
Duration:
* Half day
Trainer:
Pass Consultant Qualified trainer