Tel: 0843 2895581

Notice Processing for Administration Officers

This course has been designed primarily for the notice processing staff that deal with all correspondence and challenges to penalty charge notice. This course provides the necessary skills required to fulfil a multitude of tasks that that involve intense knowledge of processing and also knowledge of parking enforcement.

 

Audience:
All employees
Course Numbers:
Minimum 1 and Maximum 10
Learning Outcomes:
* Informative Communication
* Understanding of industry regulations
* Building client relationships
Contents:
* Introduction to parking
* Stages of notice processing
* Challenges, representations and appeals
* Post and mail
* Processing payments
* Letter writing
* Data protection act
* Understanding evidence
* Tickets, permits & evidence
* Road Traffic Act 2004
* General Terms and Definitions
Duration:
3 day
Trainer:
Pass Consultant Qualified trainer