Tel: 0843 2895581


Products
CEO Training Courses
Notice Training
Car Park Training
Supervisor Training
Health & Safety Training
Conflict Management

Disability & Awareness - Welcome All

The English tourism Council and the Regional Tourist boards, together with many other organisations, are committed to enhancing accessibility, both in terms of the physical environment and the service provided by individuals

Audience:	All employees
Course Numbers:	Minimum 1 and Maximum 20
Learning Outcomes:	* Effective Customer Care * Dealing with complaints * Building client relationship

Contents:	* Welcoming customers with disabilities * The benefits of an accessible service * Adopting a positive approach * Communicating effectively * Improving accessibility * making a difference
Duration:	1 day
Trainer:	Pass Consultant Qualified trainer

Pass Training Consultancy - Available Courses
	CEO Training	Health & Safety
	CEO Core Training & Supervisor Package	Foundation in Health & Safety
	CEO Core Training	One day fire safety training
	CEO on street core training	Manual handling

	Car Park Training
	Car Park Attendant	Notice Processing for
		Administration Officer
	Conflict Management	Supervisory staff
	Conflict Avoidance
		Parking Shop
	Customer Service
	Customer Care
	Telephone Customer Care	Supervisory Training
	Welcome Host	Appraisal
	Welcome Line	Supervisory Skills

	Disability & Awareness Courses
	Welcome All	Vehicle Immobilisation
		Immobilisation and Removal