Tel: 0843 2895581
Member of the British parking Association

Disability & Awareness - Welcome Host

The Welcome a Customer receives when visiting one of your locations or making contact with a team member, strongly influences their opinion. As parking is a service industry it is essential that your teams customer service skills are of a very high standard.

This Welcome Host training programme has been developed in association with the National Tourist board to help individuals and organisations to improve the service they provide to their customers. This added value package will equip employees to better serve internal and external customers.


Audience:
 All employees
Course Numbers:
 Minimum 1 and Maximum 20
Learning Outcomes:

* Effective Customer Care
* Dealing with complaints
* Building client relationship
 
Contents:

* Value of customer service
* Understanding your customer
* Delivering service excellence
* Communication successfully
* Providing information and advice
* Meeting specific needs
* Dealing with difficult customers
* Boosting business
Duration:
 1 day
Trainer:
 Pass Consultant Qualified trainer

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