Tel: 0843 2895581
Member of the British parking Association

Disability & Awareness - Welcome Line

The English tourism Council and the Regional Tourist boards, together with many other organisations, are committed to enhancing improving telephone customer service. The training adopts a practical approach to improving telephone techniques.


Audience:
 All employees
Course Numbers:
 Minimum 1 and Maximum 20
Learning Outcomes:

* Better telephone communication
* telephone customer service
* Building client relationship
 
Contents:

* Listening
* Questioning
* Voice control
* Preparation
* Dealing with difficult callers
* Handling complaints
Duration:
 * Half day
Trainer:
 Pass Consultant Qualified trainer

Civil Enforcement Officer Training